Shop with confidence.
At NGPMART, customer satisfaction is important to us. If you receive a product that is eligible for return, you can request a return according to the applicable return conditions.
Products must meet the applicable eligibility requirements before a return or replacement can be approved.
When can you return?
A product may be eligible for return when it meets the return conditions mentioned for that product or order.
Product Condition
Product should be in acceptable return condition.
Original Packaging
Keep the original packaging and applicable accessories.
Return Window
Request the return within the applicable return period.
Items that may not qualify.
Certain products may not be eligible for return because of their nature, condition, hygiene requirements or product-specific policies.
Simple steps to return.
Raise Request
Contact support or use the available return option.
Verification
The return request is reviewed for eligibility.
Product Pickup
Eligible products may be collected through the courier.
Resolution
Replacement or refund is processed as applicable.
What happens after your return?
Once an eligible return is received and verified, the applicable resolution may be processed according to the order and product policy.
Replacement
An eligible product may be replaced where applicable.
Refund
Eligible refunds are processed through the applicable payment method.
Refunds made simple.
Refund processing time may depend on return verification and the payment method used for the original purchase.
Refund Processing
Once approved, the refund is initiated through the applicable payment channel.
Received something incorrect?
If you receive a damaged, defective or incorrect product, please contact our support team as soon as possible with the relevant order details.
Keep the Product & Packaging
Please retain the product, packaging and relevant accessories until the return request is reviewed.
Questions about returns?
Our support team is ready to help you with return, replacement and refund queries.